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Coaching Publications

The Cross-Cultural Coaching Kaleidoscope: A Systems Approach to Coaching Amongst Different Cultural Influences

Coaching has emerged from a Western, largely Anglo-American, perspective that may not be appropriate across cultures; given the multi-cultural nature of societies and workplaces today and the working practice of virtual teams. This has repercussions for the coaching profession. There is little knowledge about the constituent factors of cross-cultural coaching; or the attitudes, skills and knowledge required to practice in a global market. Therefore, there is little sharing of best practice that in turn has an impact upon coaching competency.

This book shows a unique approach to describing the impact of culture in the coaching relationship. It demonstrates how culture can affect our perceptions, thoughts and emotions, influence our choices and impact our behaviour. It identifies the need for the coach to become adept at raising awareness of cultural influences and to reframe psychological constructs often thought to have universal meaning; such as responsibility. Consequently, it moves way beyond studies of culture which draw on national characteristics, cultural dimensions or orientations, and proposes that our culture has individual and distinct meanings for each and every one of us.

The book is based upon research conducted by the author during her Masters study with PDF.NET. It also draws upon case studies from global practitioners who have been using the Cross-Cultural Kaleidoscope model, upon which the book draws its title.

Appealing to executive coaching practitioners and academics alike, this book is intended to offer a fresh approach to coaching in an increasingly complex, mobile and intercultural world.

‘Without doubt the most significant text in the field of intercultural coaching for a decade. Enjoyable, insightful, evidence-based and provocative, this is an essential volume on the coach’s bookshelf.’

Professor David Clutterbuck, David Clutterbuck Partnership

‘Jennifer Plaister-Ten challenges all of us who are coaching in a global organisation to think about the impact of culture on our work in a much deeper and more thoughtful way. This is a brilliant, challenging and informative book that is a must-read for coaches working in multinational organisations.’

Sally Bonneywell, VP Coaching, Talent, Leadership and Organisation Development CoE, GlaxoSmithKline

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Supporting the Family Business: A Coaching Practitioner's Handbook

This book aims to offer evidence-based discussion on appropriate coaching skills for family business. The book is expected to meet the demand for this knowledge base, and to achieve a practical solution-focused approach to applying specific coaching skills to family business. The need to generate ideas to develop modern, reliable and appropriate coaching application tools for family businesses is highlighted using experiential and reflective learning approach.

The book is focused on understanding the economic growth of family business from a coaching perspective, and provides a critical narrative of selected failures as well as success stories. It has thus a far-reaching goal: to demonstrate the critical connection between coaching skills, family business functions, experiential and reflective learning.

‘Coaching is a powerful method that can be used to facilitate the achievement of business and personal goals of owners, directors and staff in a family business. In this book each chapter highlights practical activities and recommendations for developing effective coaching practices for the family business. The case studies help to provide the link between theory and practice of family business coaching. This book will enhance reflective practice of the coach and facilitate change in their client groups.' 

- Prof. Stephen Palmer, PhD, Centre for Coaching, London

‘This book is an important resource for the personal and professional development of coaches and coaching psychologists, as well as an excellent guide for family business coaching interventions. There is a core focus on learning from practice, which is demonstrated as having equally high relevance to the coach and their client. The use of case studies, key questions, and practice related material and exercises contribute to the creation of a very practitioner-friendly book'

- Mary Watts, PhD, CPsychol, Emeritus Professor of Psychology, City University London; Business Coach Programme Director, Meyler Campbell, London

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Coaching on the Axis: Working with Complexity in Business and Executive Coaching

This book offers an approach to business and executive coaching that properly aligns the practice in the culture of business through the use of a relational "coaching axis" that helps to manage the complexity of the organisation and the individual as dual clients.

Business and executive coaching occurs within an organisational context with the goal of promoting success at all levels of the organisation by affecting the actions of those being coached (Worldwide Association of Business Coaches, 2007). This form of coaching is distinct from other types in two ways, firstly it is focused on achieving business outcomes, and secondly, both the individual being coached and the sponsoring organization are simultaneously the client.

This book explains how a coach manages the complexity of helping these two clients by acting as a narrative bridge between their stories. Chapters 1 -3 explore three interlocking paradigms for coaching that culturally align to the context of business. Firstly, in working with the complexity of client, systems theory is explored. Secondly, in working with the complexity of organisational culture, the notion of culture is unpacked. Thirdly, in exploring the complexity of theory, an eclectic and integrative theoretical approach is unpacked and the notion of the scientist-practitioner is explored. The remainder of the book explains the "Coaching on the Axis" approach. This approach captures the way coaching interfaces with business across three systemic dimensions situated on a hypothetical "axis." It further outlines a method to track themes, elicit insights and test actions systemically along this axis using a narrative methodology. Ultimately, the book aims to assist coaches in properly aligning their practice with business, honouring the culture from which this work derives its legitimacy and sanction, and significantly increasing its likelihood of success.

At last, a sophisticated and business-savvy account of business and executive coaching. Marc Kahn's book represents an important shift in how we understand the world of business coaching. His examination of complexity theory, psychology, and business challenges many of the hidden (and not-so-hidden) assumptions imported into business coaching from counselling. This is a welcome and important contribution in the field. It should be on every coach's bookshelf and inform every coach's practice.

Dr Michael Cavanagh, Deputy Director, Coaching Psychology Unit, Sydney University, Australia

In this exceptional book, Marc Kahn succeeds in planting the emerging service of coaching firmly in the modern business context. This is a work that will, in my opinion, deservedly take its place in the business canons of the twenty-first century.

Peter Frampton, President of Accounting Comes Alive International and co-author of Accounting Comes Alive and Color Accounting, Geneva, Switzerland

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Performance Coaching: A complete Guide to Best Practice Coaching & Training

This book covers the following:

A 10 point plan for creating a coaching culture in organisations.

9 basic coaching techniques including listening, questioning, goal setting, permission protocol and coaching feedback, all with detailed explanations and examples.

Best practice for coaches and coaching supervision.

25 techniques that are related to coaching and leadership, including 360 degree surveys, MBTI, NLP, Clean Language, Nancy Kline's Thinking Environment, Situational Leadership, Systemic Coaching, Bruce Tuckman's Team Model, Transactional Analysis and the OK Corral.

36 international case histories from leading experts in coaching, mindfulness, neuroscience including coaching programmes at IKEA, CLM 2012 Olympic Delivery Partner and the BBC.

Carol Wilson has managed to capture much of the best of good practice in this excellent primer on coaching, both in her review of coaching basics and the informed comment of some of the UK's most experienced coaching authorities. The book's value is enhanced by case studies illustrating a variety of coaching approaches.

- David Clutterbuck, co-founder of the European Mentoring Centre (now the European Mentoring and Coaching Council), and visiting professor at Sheffield Hallam University's Mentoring and Coaching Research Group.

Even experienced coaches have difficulties in integrating the wide range of skills and processes necessary for successful performance coaching within organisations. For many it is not easy to integrate theory and practice with process. This book gives the reader valuable insights in a straightforward and practical fashion. If only more coaching texts were as useful, unpretentious and jargon-free!?

- Dr Anthony Grant PhD, Director, Coaching Psychology Unit, University of Sydney

The best coaching starter kit I have come across to date.

- Sir John Whitmore, Executive Chairman of Performance Consultants International

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Also available on Amazon

Reflective Practice and Supervision for Coaches

Raising the questions of why are reflection and supervision important for coaches, how might increased self awareness improve competence, and what kind of activities might a coach consider to develop their own reflective practices, this practical book helps coaches to improve their practice through reflection and professional support in their work. It explains how these developments can be made alone, with colleagues or with a supervisor, utilising a range of tried and tested frameworks.

Starting with a section on the function of reflection and supervision in the coaching arena, the book moves on to discuss ways that the processes of reflection and supervision might be analysed. Finally, the book addresses some specific models that coaches might like to try to improve their practice.

The book assumes that the reader has no prior knowledge of the theories used and contains concise summaries of them as well as giving references to further reading for those who are interested. It also contains activities which will help the reader to think carefully about how they are doing things in order to identify options for improvement.

Reflective Practice and Supervision for Coaches is a resource that can be used over time, with activities that can be repeated intermittently as needs arise. It provides key reading for professional coaches and supervisors as well as those who facilitate reflection upon working practices in the coaching profession.

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Internal Coaching: The Inside Story

The Inside Story provides a window into the world of internal coaching: the challenges and rewards for the coaches themselves and the ways in which organisations can ensure that they can get best value for money from their investment in them. Internal coaching is booming. A recent survey showed that nearly four fifths of large organisations in the UK believe that internal coaching (that is coaching delivered by one employee to another in a different chain of command) will grow over the next three years. Yet there has been surprisingly little written about the unique nature of the internal coaching role.

Drawing on the stories of hundreds of internal coaches, coach sponsors, lead coaches, supervisors of internal coaches and coach trainers, Internal Coaching: The Inside Story gives internal coaches a voice. It makes available to hard-pressed HR directors, talent managers, and learning and development professionals the fruits of very practical research into what is working in organisations and how they might maximise the value for money they get from their investment in internal coaches.

A very pragmatic and balanced view looking at the complex world of managing an internal coaching pool. There is a lot of food for thought contained in this book, with practical points to ponder and some very thought-provoking questions. A very useful toolkit for those of us who manage internal coaching within large organisations.

Leigh Naylor, Leadership and Talent Consultant, British Airways PLC

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Coaching in Education: Getting Better Results for Students, Educators and Parents

Coaching in Education: Getting Better Results for Students, Educators and Parents will support educational organisations in learning more about the current interest in coaching approaches within schools, colleges and universities. With chapters on coaching in primary schools and secondary schools, with students, staff and parents, this book provides a sound basis for introducing coaching into any educational setting. This book brings together the latest national and international academic research with real case studies and a focus on practice that makes a difference for learners.

Starting with a review of the existing literature and research into the area of coaching in education, the book goes on to consider the role of coaching educational leaders, coaching within the primary school setting and then secondary school settings.
The notion of "mental toughness" and its relationship to coaching is also explored. The US and Australian perspectives on coaching in education are discussed in two chapters written by leading experts - instructional coaching in the US and the integration of positive and coaching psychology in Australia. This is followed by a chapter that focuses on coaching for parents, which is a growing area of interest. Finally, the book concludes with a practical consideration of creating "Coaching Cultures for Learning", proposing a number of models and next steps.

Interesting case studies relating to coaching in primary schools, secondary schools and universities are also shared. Written by academics and expert educational practitioners, Coaching in Education is set to become the standard text for anyone interested in studying the subject. Even more importantly, it can be used to support educators who would like to develop coaching cultures for learning for their own students.

Recognition of the value of coaching has grown in recent years and it has been applied widely in education, as this important new book demonstrates. Few authors could be better equipped than Christian van Nieuwerburgh to edit a text on coaching and this volume provides a comprehensive and incisive overview of the topic.

Tony Bush, Professor of Leadership, Institute of Education, University of Warwick, UK

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The Art of Inspired Living: Coach Yourself with Positive Psychology

This book is about learning to live your life more fully. It doesn't promise you abundant joy, the relationship of your dreams, untold riches or miracle cures. But what it does promise you is a comprehensive programme of personal development, change and growth that is highly effective. This coaching programme has been developed with two audiences in mind. The first is those who wish to coach themselves to success and who are confident about achieving positive results once they know the basic framework. The second audience is those who work as coaches and who are looking for new ideas and frameworks that they can build into their existing practice. Whatever has drawn you to this book - whether it is because you feel you have reached a crossroads in your life, because you have a very specific goal in mind, or because you are a coach looking for some fresh ideas - there is something here for you.

'The Art of Inspired Living invites its readers on a coaching journey that has the capacity to connect them in a direct and immediate fashion with that which is most important, meaningful and alive in their own lived experience. A unique feature of this text is the gentle yet challenging presence of its author in all chapters. Like a supportive, engaged and highly effective coach Sarah Corrie works alongside and with us, using a wide range of highly engaging exercises, stories and strategies to help us clarify our core sense of purpose, assess our lives and the choices we have made and commit to chosen new directions. This is a highly recommended and valuable resource both for those seeking support for their self-coaching journey as well as professional and experienced coaches who will find in its pages much-needed inspiration and ideas to further develop their capacity to beneficially impact their clients' lives.'

Dr Michael Worrell, Consultant Clinical Psychologist & Programme Director, Post Graduate Diploma in CBT. Royal Holloway University of London Central and North West London Foundation Trust

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'Coaching is growing across the globe as a viable and useful intervention to help executives deal with the complexity they face day-to-day. In response to this increased demand, many coaches have presented their "model" of coaching to the world of business, and a number of these have made it into print. Few are based on a rigorous development process or have provided the reader with an insight into their development.

We wanted to offer to the readers of our professional coaching series the opportunity to engage with a practitioner who had been through a journey of learning built on their experience, the literature and research.

This book meets the need we identified for a clear and rigorous account by an experienced coach of the development of their model within the scientist-practitioner framework... For our readers we believe it will provide inspiration to continue with your own journeys, and a wealth of ideas you can experiment with and apply to the benefit of your clients.'

- From the Foreword by David Lane

Contributing author: Sunny Stout Rostron.

'This book provides an excellent contribution to the coaching literature. It is written in an engaging style and yet provides rigorous insights into the development of an executive coach. It is soundly researched and applies important concepts from Kolb and Wilber, to highlight a few, and integrates them into a "shared and structured process". For me, this reflects something of the complex and diverse nature of coaching. Lloyd needs to be congratulated for this engaging book and I recommend it to all those who are interested in coaching in whatever context.'

Bob Garvey, Professor of Mentoring and Coaching, The Coaching and Mentoring Research Unit, Sheffield Business School

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Coaching in the Family Owned Business: A Path to Growth

A scholarly work from leading coaching psychologists from all over the world that provides thoughtful analysis of group dynamics, family systems, and psychotherapeutic approach to family business coaching. The book provides both a theoretical groundwork and a practical application of group dynamic issues to family business coaching practices and will be a key reference for family businesses, practitioners, business coaches, researchers, postgraduate students, and coaching professionals.

'As coaching matures, more and more areas of business are realizing that solid, evidence-based coaching can significantly enhance organizational performance and personal wellbeing. The one area of business that has not received much attention in the coaching literature to date is the area of family owned businesses. Because family owned businesses intertwine dynamic personal and professional issues in a uniquely complex and often convoluted fashion, standardized models of executive and business coaching often fail to address such business's real needs. At last we have a book that rises to this challenge. Edited by two highly regarded coaching psychologists, this book will provide vital insights and tools for those coaching in this emerging and important area. I recommend it to you.'

Anthony M. Grant, PhD, Director Coaching Psychology Unit, University of Sydney, Australia

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Business Coaching International: Transforming Individuals and Organizations: Second Edition

'You simply must read this book if you are serious about being a top-notch business coach. It is an excellent guide to best practices based on clear theory, experience and business wisdom.'

Carol Kauffman PhD, co-founder and Director of the Coaching and Positive Psychology Initiative at Harvard Medical School, and Co-Editor-in-Chief of Coaching: An International Journal of Theory Research and Practice.

'This is an extraordinarily thorough book. It covers a great range of practical guidance on matters that will concern the new coach [and] addresses a wide range of approaches to coaching while remaining firmly embedded in an experiential learning tradition.'

David Megginson, Professor of Human Resource Development, Sheffield Hallam University, UK

I am struck by the incredible generosity of this book. A rich and thorough blend of theoretical understanding and practical wisdom, delivered in a way that is highly accessible and of considerable value to experienced and inexperienced business coaches alike. It is a very welcome addition to my library.

Gordon Spence, PhD, MAPS, leading Australian coaching psychologist, lecturer, and Program Director of the Master of Business Coaching at Sydney Business School at the University of Wollongong

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The Case for Coaching

PDF.Net has conducted a number of research projects in the field of coaching. The most recent and best known is “The Case for Coaching” a research project sponsored by the CIPD and published in book form. Here is a synopsis of the book:

"If you are asking someone to spend money on coaching shouldn't you be able to prove they will get a return on that investment?

Whether you are a coach selling your services or an in-house manager in charge of your organisation's coaching programme, you need to have an answer when the Finance Director asks: Is all this money we are investing in coaching worth it?

Coaching is an expensive development option and it isn't appropriate in every circumstance. You will have a lot more credibility if you can make a business case for investment, based on sound research data, that sets out where, and how, coaching will work and what the return will be on that investment.

To help you make the case for coaching the CIPD have trawled through all of the research on coaching. We can tell you when it's effective and when it's not. We can tell you what the benefits are for the individual and what they are for the organisation. We can tell you what you need to do to make it work and what not to do."

This book is available directly from the publisher.

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The Complete Handbook of Coaching - Second Edition

This second edition provides the most comprehensive guide to the field of coaching, exploring a range of coaching theories and approaches, genres and settings, and professional issues. It supports trainees and professionals to identify and develop a personal style of coaching.
Its three parts cover:

  • The theoretical traditions underpinning coaching such as cognitive-behavioural, Gestalt and existential
  • Contexts and genres such as life, executive, peer, team and career coaching
  • Professional issues such as ethics, supervision, continuing professional development, standards and mental-health issues.

Written by leading international authors, each chapter makes links between theory and practice and includes discussion questions to facilitate reflection on the topic, further reading suggestions, and case studies. This new edition includes completely revised and updated chapters throughout, an additional emphasis on cross-cultural coaching and new chapters on Health and Wellness Coaching and Researching Coaching.

The handbook is a unique resource that has helped thousands of practitioners and trainees from a variety of professions and multi-disciplinary backgrounds, including health, education, business and management and psychology, throughout their coaching career.

This book is available directly from the publisher.

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Swings and Roundabouts: A Self-Coaching Workbook for Parents and Those Considering Becoming Parents

The first two authors of this coaching workbook are themselves parents who have been on a journey of swings and roundabouts and experienced the highs and lows of having children. Having difficulties knowing how to parent in many situations, which was not made easier by the conflicting advice in the media, made them unsure of their own parenting skills. This was one of the reasons that they entered into the field of parent-coaching. They were trained coaches who wanted to use their coaching skills and experience as parents to help both themselves and other parents get the understanding and trust in themselves to be the parents they dream of being. As an educational and child psychologist, Irvine was able to contribute an evidence and psychological base to the project.

Parents often feel alone and the authors have found that running courses for them created a space where they could share experiences with each other as well as experiment with different ways of parenting. It is their intention to give back some of the awareness they gained in this comprehensive and invaluable self-coaching book.

In this thoughtful and practical workbook, Anna Golawski, Agnes Bamford, and Irvine Gersch provide a refreshing approach to parenting books, which facilitates the reader to go on a journey of self-reflection. It combines relevant research, workbook exercises, and inspiring quotations in a way that seeks to empower parents to find a solution. By embracing the importance of parents' self-reflection, the authors have the power to ignite parents' ability to physically and emotionally prepare, therefore promoting their resilience skills.

Dr Becky Essex, educational and child psychologist working for Somerset County Council

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Coaching - CIPD Toolkit

Coaching is a vital skill for every manager; however effective coaching can be difficult to implement and the importance of this skill is not always recognised by organisations.

The Coaching Toolkit is divided into a series of units which take you through the whole process of setting up a coaching programme in your organisation, from the initial process of winning buy-in, to the final review and evaluation of the benefits gained. It is packed with activities, tools, handouts and facilitator's notes - everything you need in order to quickly and cheaply design and deliver an effective coaching training course.

This toolkit is an ideal resource for HR practitioner and L&D Managers, particularly those in smaller organisations. It will benefit anyone required to coach as part of their responsibilities and enable you to bring coaching successfully into your organisation. As with all CIPD toolkits, the toolkit is fully adaptable and available for download.

This book is available directly from the publisher.

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