Your documents contain sensitive information. We build pdf.net with security at the core, not as an afterthought.
Secure Infrastructure
Enterprise-Grade Cloud Platform
We run on Google Cloud Platform, leveraging infrastructure trusted by the world's largest organizations. This means your data benefits from the same security controls used by Fortune 500 companies.
Encryption Everywhere
- In Transit: All data transfers use End-to-End HTTPS/TLS encryption. Your documents are protected from the moment they leave your device.
- At Rest: Customer data-including files and database records-is encrypted using AES-256, the same standard used by governments and financial institutions worldwide.
Reliability You Can Count On
Our infrastructure is designed for 99.99% uptime. We use redundant systems, automated backups, and monitoring to ensure pdf.net is available when you need it.
Access Controls
Access to customer data is strictly limited and follows the principle of least privilege. Only essential personnel have access to production systems.
Two-Factor Authentication
Two-Factor Authentication (2FA) is enabled by default for all accounts, adding an extra layer of security to protect your documents and account from unauthorized access.
Payment Security
All payment processing is handled by PCI DSS certified providers, ensuring your credit card data is protected according to Payment Card Industry Data Security Standards. We never store your payment information on our servers.
How We Handle Your Data
Your Documents Are Yours
We treat your files as confidential information. Period.
- We do not sell your documents, metadata, or any derived information.
- We do not share document content with third parties for advertising, marketing, or data brokerage.
- We do not train models on your documents without explicit permission.
Purpose-Limited Processing
When you use AI-powered features (like summarization or data extraction), we process your document only to fulfill that specific request. The processing is:
- Immediate and temporary
- Scoped to the feature you requested
- Governed by strict data processing agreements with our AI providers
Third-Party Service Providers
Like all modern cloud platforms, pdf.net relies on carefully selected service providers. Each provider is chosen for reliability and security, and operates under contractual agreements that:
- Limit data use strictly to delivering services to pdf.net
- Prohibit use of your documents for training, profiling, advertising, or resale
- Require compliance with data protection standards
Infrastructure & Storage
- Google Cloud Platform (GCP)
- Cloudflare
- Vercel
AI & Processing
- Anthropic
- Mistral AI
- OpenAI
Analytics & Monitoring
- Amplitude
- Axon (axon.ai)
- Google Analytics
- Google reCAPTCHA
- Langfuse
- Sentry
Payments
- Apple Pay
- Braintree
- Checkout.com
- Google Pay
- PayPal
- Sticky.io
Operations & Communication
- Customer.io
- MaxMind
- Twilio SendGrid
- Trustpilot
Commitment to Transparency
We believe security and privacy should be clear, not hidden in legal jargon.
We follow industry-standard security practices and partner with providers that maintain enterprise compliance certifications, ensuring your data is handled with the highest level of care.
Privacy Policy
For detailed information about how we collect, use, and protect your personal information, please review our Privacy Policy.
Questions?
If you have specific security requirements or questions about our practices, please contact us at privacy@pdf.net. We're happy to discuss our security posture in detail.